Terms and Condition

Terms & Conditions

Last Updated: [27th Aug 2026]

Welcome to Else.Works. These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website or purchase our products.

1. About Else.Works

Else.Works is a design-focused brand offering original products developed through research, concept development, digital modelling, prototyping, and testing.

Throughout these Terms & Conditions, "Else.Works", "we", "us", and "our" refer to Else.Works. "You" or "customer" refers to any person accessing our website or purchasing our products.

2. Eligibility

By using our website or placing an order, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide to us is accurate and complete.
You will use our website and products only for lawful purposes.

If you are purchasing on behalf of an organisation or business, you confirm that you have the authority to act on its behalf.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, materials, and other information displayed on our website are accurate.

However:

Colours may vary slightly depending on your screen or device.
Minor variations may occur due to manufacturing, finishing, materials, or handmade processes.
Product dimensions may have reasonable manufacturing tolerances.
Product photographs may include styling, props, or accessories that are not included with the product unless specifically stated.

We reserve the right to modify, discontinue, or update products without prior notice.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is considered accepted only when we confirm the order or otherwise begin processing it.

We reserve the right to refuse or cancel an order for reasons including:

Product unavailability
Pricing or listing errors
Payment failure
Suspected fraudulent activity
Incorrect customer information
Shipping restrictions
Violation of these Terms & Conditions

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order.

5. Pricing

All product prices are displayed on our website in the applicable currency and may be changed at any time.

Unless specifically stated, product prices may not include:

Shipping charges
Applicable taxes
Customs duties
Import charges
Other government or delivery fees

Any applicable charges will be displayed at checkout where reasonably possible.

We reserve the right to correct accidental pricing or listing errors. If an order has been placed at an incorrect price, we may contact you before processing the order and provide the option to confirm the correct price or cancel the order.

6. Payments

Payments are processed through third-party payment providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We do not store complete credit or debit card details on our own systems. Payment information is handled by the relevant payment service provider according to its own terms and privacy practices.

7. Shipping and Delivery

We aim to dispatch orders within the estimated processing time displayed on the website or communicated to you.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:

Courier delays
Weather conditions
Public holidays
Customs clearance
Incorrect or incomplete delivery information
Natural disasters
Government restrictions
Other events beyond our reasonable control

Once an order has been handed over to the shipping provider, delivery is subject to the carrier's processes and conditions.

Customers are responsible for providing accurate shipping information.

If an order is returned because of an incorrect address, failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, additional shipping charges may apply.

8. International Orders

Customers purchasing from outside India may be responsible for customs duties, import taxes, clearance charges, or other fees imposed by the destination country.

These charges are determined by the relevant authorities and are not controlled by Else.Works.

The customer is responsible for complying with applicable laws and import requirements in their country.

9. Returns, Exchanges and Refunds

Our return, exchange, and refund policy applies separately to purchases made through our website.

Products may be eligible for return or replacement where permitted under our applicable return policy and subject to the conditions specified therein.

Unless otherwise required by applicable law, products that have been customised, personalised, modified, damaged after delivery, or made specifically according to a customer's requirements may not be eligible for return or refund.

Customers should inspect products promptly after delivery and contact us as soon as possible if a product arrives damaged, defective, incorrect, or incomplete.

For return or refund requests, please contact:

Email: hello@elseworks.in

Please include your order number and relevant photographs or other supporting information where applicable.

10. Custom and Made-to-Order Products

Certain Else.Works products may be customised or produced specifically according to customer requirements.

Before production begins, customers are responsible for reviewing and approving any specifications, dimensions, colours, text, artwork, or other customisation details provided to us.

Once production of a custom product has begun, changes or cancellations may not be possible.

Custom products may have reasonable variations resulting from manufacturing and material processes.

Unless otherwise agreed in writing, custom products remain subject to Else.Works' intellectual property rights.

11. Intellectual Property

All intellectual property associated with Else.Works remains the property of Else.Works unless expressly stated otherwise in writing.

This includes, without limitation:

Product designs
3D models
CAD files
STL files
Product concepts
Photographs
Videos
Graphics
Logos
Branding
Product names
Website content
Packaging and visual identity

Purchasing a physical product does not transfer ownership of any intellectual property rights associated with that product.

You may not copy, reproduce, manufacture, scan, reverse engineer, modify for commercial resale, distribute, license, sell, or otherwise commercially exploit our designs without our prior written permission.

For additional information, please refer to our Intellectual Property & Design Protection Policy.

12. Prohibited Use of the Website

You agree not to use our website to:

Violate any applicable law or regulation
Attempt to gain unauthorised access to our systems
Interfere with website security or functionality
Introduce malicious code or harmful software
Scrape, reproduce, or systematically copy website content without permission
Impersonate Else.Works or another person or organisation
Engage in fraudulent or abusive transactions
Use our content, designs, images, or branding for unauthorised commercial purposes

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

13. Third-Party Services and Links

Our website may use third-party services for functions such as:

Payment processing
Shipping and delivery
Analytics
Website hosting
Customer communication
Marketing

Third-party services are governed by their respective terms and policies.

Our website may also contain links to third-party websites. Else.Works is not responsible for the content, availability, security, or privacy practices of third-party websites.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

Available without interruption
Free from errors
Free from viruses or other harmful components
Compatible with every device or browser

We may temporarily suspend or modify the website for maintenance, security, upgrades, or other operational reasons.

15. Product Use and Customer Responsibility

Customers are responsible for using Else.Works products appropriately and in accordance with any instructions or warnings provided with the product.

Unless expressly stated otherwise, our products are not intended for uses other than those described by Else.Works.

We are not responsible for damage resulting from misuse, improper installation, unauthorised modification, neglect, or use contrary to provided instructions.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Else.Works will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Where liability cannot be excluded, our liability will be limited to the maximum extent permitted by applicable law.

17. Force Majeure

Else.Works will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

These circumstances may include natural disasters, pandemics, war, civil unrest, government actions, strikes, transportation disruptions, supply shortages, power failures, technical failures, or other similar events.

18. Privacy

Your use of our website and the handling of your personal information are also governed by our Privacy Policy.

By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be posted on this page together with an updated "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms & Conditions.

20. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where permitted by law.

The remaining provisions will continue to remain in full force and effect.

21. Waiver

If we do not immediately enforce any provision of these Terms & Conditions, this does not mean that we waive our right to enforce that provision in the future.

22. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising from these Terms & Conditions or your use of our website or products shall be subject to the jurisdiction of the appropriate courts in [Mumbai, Maharastra, India].